In the event of cancellation of plans by the customer - Date of booking to 30 days the cancellation charges will be 25% of the tour cost. - 30 to 15 days - the cancellation charges will be 50% of the tour cost. - 15 to 7 days - the cancellation charges will be 75% of the tour cost. - Less than 7 days - Total amount will be forfeited and no refund shall be given. - No show - Total amount will be forfeited and no refund shall be given.
For flight & accommodation bookings which have non-refundable policies, no refund shall be initiated towards the customers
In the event that the customer wishes to prepone or postpone the travel plans, additional charges/tariffs, if any, shall be applicable basis the policies of flights, transportation & Accommodation booked.
For instances where the cancellation is initiated by our travel & accommodation partners due to unforeseen circumstances, the customer shall be entitled to receive back 100% of the amount paid.
In the event of any error occurring from our partners’ or Travelexp Private Limited’s side, the customer shall be entitled for a refund of 100% with an additional 10% as part of Travelexp Private limited Customer Value Guarantee. Please note that this policy is applicable only to the specific booking/product where the error has occurred.